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The Department of Consumer Affairs encourages Lorca to know the rights and guarantees that protect them as consumers (15/03/2019)

On the occasion of the celebration of World Consumer Day, the Councilor for Consumer Affairs of the City of Lorca has participated with the group of Housewives, Consumers and Users in a visit in collaboration with the Livestock Group to the facilities of a pig company

The Councilor for Health and Consumption of the City of Lorca, María del Carmen Ruiz, has encouraged all Lorca to learn about the rights that protect them as consumers to know the guarantees they have when they proceed to the acquisition of any kind of goods , products and / or services.

María del Carmen Ruiz stressed the need for "all consumers always request receipts, invoices and other documents when making purchases." In the event that the consumer is not satisfied with the acquired good, he has at his disposal services of this Department in the Municipal Office of Consumer Information (OMIC), where we will attend consumer and user inquiries, usually personal, but can also be made by phone or in writing, and this function also includes the indication of addresses and functions of centers of interest for the consumer ".

Consume Councilwoman said that "the OMIC manages claims through the performance of three tasks: first, the registration of the claim (receipt, registration and acknowledgment of receipt), secondly, the attempt to solve the problem (mediation and conciliation), and finally its referral to the corresponding body.Remember, also, that the Lorca OMIC serves as headquarters to the Consumer Arbitration System and supports the Consumer Organizations of its territorial scope.It is also responsible for distributing leaves of claims to merchants, entrepreneurs or professionals. "

Ruiz has detailed that "throughout 2018 the Department of Consumption globally recovered more than 147,000 euros during 2018 to users who submitted claims in the OMIC, not being resolved all the files, so the figure could be increased. Most of the complaints refer to special sales, private health, telephony and telephony packages, asset solvency and air transportation ".

The Edil de Consumo, in addition, added that "the technicians of the OMIC also carried out during the past year 74 inspection activities that have ended with the lifting of the minutes, although it should be noted that a large number of inspections have been carried out they have motivated the recording of the minutes, since everything was in order As for the notifications of warning networks (45 actions), 5 of them have concluded with the return of units of the product alerted

María del Carmen Ruiz participates today in the celebration of World Consumer Day, together with the group of Housewives, Consumers and Users, which makes a visit in collaboration with the Livestock Association to the facilities of a pig company to commemorate such date.

Source: Ayuntamiento de Lorca

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