Portal de Lorca

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The Department of Consumption recovers so far 147,000 euros for Lorca who filed claims in the OMIC during 2018 (25/01/2019)

In addition, the technicians of the Municipal Office of Information to the Consumer have carried out during the past year 74 inspectorates actions that have finalized with the lifting of acts, although it is possible to emphasize that a great number of inspections have been realized in which it was all in order

The Councilor for Health and Consumption of the City of Lorca, Maria del Carmen Ruiz, reported that thanks to the different actions developed by the technicians working in the Municipal Office of Consumer Information (OMIC), Lorca served have managed to recover globally more than 147,000 euros during 2018, not all the files being resolved, so the figure could be increased.

Mari Carmen Ruiz pointed out that "during the analyzed period, the Municipal Consumer Information Office, in the development of its most outstanding function, which is information and claims processing, maintains its upward evolution as a result of the demand posed by the consumers / users of this municipality In terms of data referring to consultations, these have exceeded 8,000 over the year, 1,000 more than the previous year, while claims have exceeded 1,462, 100 more than in 2017. In this sense we can speak of three large groups: Food, Products and Goods and Services.

Consume Councilwoman has detailed that "in terms of inquiries and claims that have been made during 2018 we must highlight an increase in special sales (home delivery, by phone, tv, internet, ...) in which there have been 68 complaints and 188 inquiries due to problems related to returns, breach of contract and delivery delays, among other aspects In relation to services, it is worth highlighting the private health service in which 42 claims and 144 inquiries regarding the closure have been channeled. of the IDental clinics nationwide and of the financial services contracted by the users for the credit of those treatments ".

Jódar Ruiz added that "in financial services have registered 75 complaints and 233 queries are these concerning the collection of fees, problems with ATMs, account cancellations, ... In basic supplies must be highlighted fixed telephony with 54 claims and 190 consultations and telephony packages with 202 complaints, 92 more than the previous year, and 605 queries related to terminations of service, telephone contracts, additional tariffs, etc. In relation to professional services there has been a considerable increase in claims (80 ) and queries (435) of users included in equity solvency files ".

The Consumer Edil has indicated that "in passenger transport we must highlight the increase this year has been air transport with 17 claims and 58 queries for problems related to cancellations and flight delays, luggage loss and delays and documentation problems In the tourism and leisure section, we must highlight 12 complaints and 40 queries regarding hotel establishments due to problems related to the claims forms.

María del Carmen Ruiz stressed that "most of the claims presented are resolved favorably for the consumer, without the need to resort to judicial or extrajudicial channels." In addition, in this regard, the OMIC serves as the headquarters for the Arbitration Board. of Consumption of Autonomous Community of the Region of Murcia, and from the same, Arbitrary Hearings are held throughout the year, for citizens of our municipality as the adjoining, Totana and Puerto Lumbreras.The Hearings held during this year, have resulted a total of 91, of which almost 66% are from claims coming from this municipality. "

Municipal consumer inspections

Councilwoman Consumer also explained that "the technicians of the OMIC have carried out during the past year 74 inspections that have ended with the lifting of records, although it should be noted that a large number of inspections have been carried out they have motivated the recording of the minutes, since everything was in order, and at the request of the OMIC there have also been several inspections based on the complaints filed by the users against various establishments and in which the reality has been verified and certainty of the arguments of the claimants, of which 5 acts of a penalizing nature have been lifted ".

Ruiz Jódar has reported that "the inspections have been carried out ex officio (24 actions) to verify the compliance of commercial and commercial establishments with the protective regulations of consumers and users. of the holding of claim sheets and poster announcing them, 4 minutes for breach of the regulations on consumer goods guarantees (toys, mobile terminals, electronic products), 6 minutes for the non-exposure of prices of the products offered in the shop windows and for breach of the rules of sales, 5 minutes for breach of the regulation in the promotions by liquidation and, finally, 2 minutes for the inclusion in the contracts of sale or tickets of general conditions of the contract that presumably could constitute abusive clauses. "

The Edil de Consumo, in this regard, has stated that "the consumer inspection has also appeared every Thursday in the weekly market of Santa Quiteria to deliver a statement in the various sales posts with the obligations incumbent on them. of the Ordinance of Street Sales of our locality Also, the inspections have focused on those stalls that sell used clothing to require them to exhibit a poster announcing the nature of second-hand clothes sold (poster delivered by the owner Inspection) As a consequence of the above, 4 minutes have been processed for the non-exposure of the aforementioned cartel, as regards the sale of butane bottles in different establishments of the San Cristóbal neighborhood as a result of complaints from the Neighborhood Association. Although the control of the sale of gases and other derivatives is not municipal competence, the inspection has been presented in said establishments.

to inform them of the regulations on possession and commercialization of said products, as well as to correct uses and customs not suitable for the sale of the product ".

María del Carmen Ruiz, finally, said that "in terms of alert network notifications (45 actions), 5 of them have concluded with the return of units of the product alerted.

SAFETY FOOTWEAR, brand SOFTHIT, references MD9051, MD9052, MD9055, MD9057 and MD9058.

(7) units of the alerted product intervened.

Risk of INJURY

METAL SKATEBOARD, without mark, item No 11-SC0015.

(8) units of the alerted product intervened.

Risk of DIVERSE INJURY.

TOY GUITAR "MUSIC", brand MARCOS TOYS, reference 0787-N Â° RJ002.

(5) units of the alerted product intervened.

Risk of ASFIXIA.

NIGHT LIGHT, TECNOLUX brand, WHITE model.

(16) units of the alerted product intervened.

Risk of ELECTRICAL SHOCK.