Portal de Lorca

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The Municipal Plenary gives the green light to the initial approval of the Regulatory Ordinance of the Taxi Service to improve the relationship between the professional and the user of the service (28/01/2019)

After this new advance, the document, which sets the guidelines, duties and obligations of both taxi professionals and users of the service, will be subject to a period of public exposure for one month prior to its final approval by the maximum municipal body

The Councilman of Transports of the City council of Lorca, Francisco Javier Pelegrín, has informed this morning that the Municipal Plenary session has approved unanimously the initial approval of the Regulatory Ordinance of the Service of Taxi in the municipality after which it will be submitted to a period of public exhibition one month before its final approval.

Francisco Javier Pelegrín explained that "the document aims to regulate the rights and duties of taxi drivers and users and will apply to all persons holding a municipal taxi license, to people hired as salaried drivers, to the users of the service, as well as all the vehicles assigned and linked to the license of autotaxi and to the systems of concertación remote of services ".

Currently, Lorca has 33 taxi licenses, one of which is adapted to people with reduced mobility, so taxi drivers who have an adapted vehicle (eurotaxi) will also be responsible for the placement of anchors, seat belts and of the manipulation of the installed equipment, that facilitate the access and exit of the vehicles of the persons with reduced mobility, as well as of helping them personally in the maneuver of their ascent and descent.

The Councilor for Transport has detailed that "the new Ordinance sets the guidelines, duties and obligations of both taxi professionals and service users, including, among other things, new features such as vehicles must be in perfect safety conditions , comfort and benefits to guarantee a quality service, having new vehicles that incorporate the latest technologies to achieve the best results in terms of reducing the emission of pollutants.

Regarding the rights and obligations of users, the draft also includes as main aspects that the payment of the amount of the service in euros currency must be made, with a credit or debit card, if the vehicle has a reader;

request that the volume of the radio and other devices of the vehicle be raised or lowered, or that they be extinguished, except those necessary for the provision of the service;

request that the interior light be turned on both to get on or off the vehicle and at the time of payment;

transport the assistance dogs free of charge, as well as help elements for people with reduced mobility and travel along the itinerary they choose, as well as pay the price of the service according to the current rates;

use correctly the elements of the vehicle, including the prohibition to eat, smoke or consume narcotic substances inside the vehicle, allowing drink water and communicate the destination of the service at the beginning in the most accurate way possible and warn of the payment formula.

In relation to the obligations of the drivers, it is important to highlight the duty to deliver to the traveler a ticket or invoice of the service that contains the minimum data established in this Ordinance;

collect the luggage of the traveler (max 30 kg), place it in the trunk and deliver it at the end of the service;

allow, for adult travelers, the opening or closing of the front or rear windows and facilitate passengers who request the Book of Claims, among others.

Source: Ayuntamiento de Lorca

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