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Aguas de Lorca, the joint venture that is responsible for water supply and sanitation in the municipality, has improved the perception that citizens have of their service, which is clear from a survey conducted by an independent body with a margin of accuracy of 95%.

Thanks to this survey, Lorca's preferences regarding aspects related to their service, such as receipt of paper invoices or suggestions regarding the possibility of improving the organoleptic properties of water (smell, color, flavor), characteristics that depend on the type of mineral substrate through which the water flows and that are often erroneously mistaken for 'quality', where tap water from Lorca far exceeds legal standards.

Likewise, the survey provides data regarding Lorca's knowledge of the company's online communication channels, such as its presence in the social network Twitter (@aguasdelorca) or the efforts of the Customer Service staff, who facilitate the administrative procedures avoiding unnecessary displacements or speeding up the face-to-face ones thanks to the previous appointment.

In this regard, in addition to the free customer service telephone numbers (900500750) and breakdowns (900107676), the company has just launched its website (www.aguasdelorca.com), an improvement whose final objective is for Lorca to have all the information about your water supply and sanitation service at the click of a button.

Source: Aguas de Lorca