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The Department of Consumption manages to recover 72,884 euros in the first half of the year for Lorca who submitted claims at OMIC (02/08/2019)

During the first six months of 2019, a total of 3,458 consultations and 686 claims have been registered, the majority (2856 inquiries and 590 claims) of services related to insurance, loans, financial services and basic supplies.

The Councilor for Health and Consumption of the City of Lorca, José Ángel Ponce, has reported that, during the first half of this year, thanks to the different actions developed by the technicians working in the Municipal Office of Consumer Information (OMIC ), the Lorca attended have managed to recover during this first half of the year the amount of 72,884 euros.

The Councilor for Consumption has explained that "during the first six months of the year the Municipal Office of Consumer Information, in the development of its most prominent function, which is the information and processing of claims, has made a total of 3,458 consultations and generated 686 records. "

Ponce has detailed that by groups in food (supermarkets, small businesses) there have been 2 complaints and 17 inquiries, in products and goods (furniture, computers, appliances, telephones, vehicles, textiles, footwear, housing, toys, bookstore) 94 claims and 585 inquiries.

Within the total claims of the group of products and goods, 37 correspond to Apparatus (Acquisition of mobiles and similar, sale of electronic devices, sale of household appliances, sale of new, used vehicles) and 189 queries have been registered.

In the Special Sales section (Home sales by telephone, TV and Internet) there have been 34 complaints and 137 inquiries.

In Services (teaching academies, insurance, loans, financial services, basic supplies, transportation, hospitality) claims during the first six months of the year amount to 590 and 2856 consultations.

In Insurance (Home, sickness, car insurance, ap. Electronics) a total of 40 claims and 182 inquiries have been registered.

In Financial Services (Commissions, direct debits, personal and mortgage loans, passbooks, impositions) there have been 56 claims and 246 inquiries.

In basic supplies, the Office has dealt with 364 claims, 37 of which correspond to electricity, 8 to the Internet, 129 to Mobile Telephony, 17 to Fixed Telephony, 153 to Telephony Package, 17 to Gas and 3 to Water.

1,040 inquiries have also been answered, of which 110 are electricity, 74 Internet, 2 Gas Stations, 306 Mobile Telephony and 83 Fixed, 340 Telephony Package, 72 Gas and 53 Water.

As regards the Consultations and Claims of the first semester of this year, the tendency is maintained especially in problems related to Special Purchases, especially due to withdrawal periods, invoices and contracts.

In Acquisition of devices, it is necessary to highlight problems related to Guarantees, purchases (in permanent establishment / outside permanent establishment), invoices, contracts.

In Basic Supplies, the problems that arise related to Electricity or gas have to do with changes in marketing and registration without consent, high / low irregularities, withdrawal periods, additional maintenance services, controversial billing and problems related to changes with meters digital

In telephony for issues related to portability, deregistration, cancellation penalties, telephone contracts, device returns, breach of contracts and additional charging.

And in Financial Services and Insurance, the problems registered are motivated by bank account cancellations, mortgage loan formalization expenses, bank account maintenance fees, bank charge refunds, bank service expenses and problems with ATMs.

And in relation to Insurance, it is worth highlighting the problems related to cancellation of the policy, modification of the conditions and breach of the particular and general conditions.

Most of the claims presented in our offices are resolved favorably for the consumer, without having to go to court or extrajudicial proceedings.

Until July, 43 inspection actions have been carried out that have been completed with the corresponding minutes, 16 of them have been carried out ex officio to verify compliance by the commercial and commercial establishments of the consumer and user protection regulations .

Of which, in 5 of them, minutes have been drawn up for non-compliance with the possession of claims sheets and poster announcing them, 3 minutes for breach of the regulations on guarantees of consumer goods (toys, mobile terminals, electronic products) , 6 minutes for the non-exposure of prices of the products offered in the shop windows and for breach of the sales regulations and, finally, 1 minutes for non-compliance with the regulation of the expiration date and preferred consumption date and 1 minutes per breach of the regulation of promotions in promotions for liquidation.

Ponce recalled that OMIC serves as a support for the Consumption Arbitration Board of the Autonomous Community of the Region of Murcia;

and from the same, arbitration hearings are held throughout the year, for citizens of our municipality such as the neighboring ones, Totana and Puerto Lumbreras.

The hearings held during the first half of the year have been a total of 48 hearings, of which 35 are from our municipality.

During this semester, the inspection of consumption has been carried out regularly on Thursdays, in the Weekly Market of Santa Quiteria to deliver a statement in the different stalls with the obligations incumbent on them by the Ambulance Sales Ordinance of our locality

Also, the inspections have focused on those positions that sell used clothing to require the exhibition of an advertising poster that reports on the second-hand nature of the clothing sold (poster delivered by the inspection itself).

As a consequence of the foregoing, 4 minutes have been processed due to the non-exposure of said poster.

Regarding the sale of butane bottles in different establishments in the Barrio de San Cristóbal as a result of complaints by the Association of Neighbors, although it is not a municipal competence to control the sale of gases and other derivatives, the inspection has been submitted in these establishments to inform them of the regulations on possession and commercialization of said products, as well as correcting customs and customs not suitable for the sale of the product.

To check notifications of alert networks (17 actions) for the disagreement of certain products offered for sale for withdrawal from commercialization in the internal market, as they violate the right to safety and health of consumers and users.

Well, of the 17 inspection actions derived from alert networks, 5 of them have concluded with the intervention, withdrawal from the market and return of the existing units of the alerted product.

-CJE-BIGOTE CLOCK, PARTY FREAK brand, model 97700. (4) units of the product alerted intervened.

Risk of BURNS.

- CHUPETE CHAIN, brand TUC TUC, reference 06502. (13) units of the product alerted intervened.


- HOT WATER BAG, FULUZOR brand, Reference 903490. (10) units of the product alerted intervened.


-BIRT AND TENSIONER FOR CAR, brand QUALITY I, reference 00561. (5) units of the product alerted intervened.



(18) units of the alerted product intervened.


Finally, the mayor of Consumption has encouraged all Lorca to go to OMIC if they have any problem when hiring a service or purchase a product, or also to resolve any doubts they deem appropriate and recalled that "the Office Municipal Consumer Information has great professionals, whose work helps and guides consumers and users, for the correct use of their rights, specifically, is responsible for receiving and processing their complaints or claims, through a service totally free municipal, which deals with the attention, defense and protection of consumers, according to current legislation. "

Source: Ayuntamiento de Lorca

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