Portal de Lorca
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Most of them have registered through the free service telephone number launched; During this time, 894 interventions have been carried out, of which 749 have been related to the emergency by COVID-19, 83.78 percent more attention than in the same period of 2019. The councilor for Social Services, María Dolores Chumillas, has taken stock of the data on the care provided in this management area during the time that has elapsed since the state of alarm was decreed. The councilor for Social Services has reiterated that it is "essential care in this health crisis that is being provided by the emergency that we have faced since the middle of March to the many people and families in Lorca, with the main objective of providing a protection of the most vulnerable people in our municipality ". As for the data, María Dolores Chumillas has highlighted that "through the telephones of the Department of Social Services (968 47 00 77 // 968 47 08 30), among which the new free citizen service telephone line stands out ( 900 10 79 09), in recent weeks, almost 5,000 calls for information and social support requests have been managed by professionals.
" During this time, the response from the Municipal Primary Care Social Services Center has carried out 894 interventions, of which 749 have been related to the crisis, representing 83.78% more attention, compared to 0.18%.
assumed in the same period of the year 2019.
275 interventions have also been carried out with elderly or valued people in a situation of dependency; 684 files have been opened; and 1,254 benefits have been managed. The mayor added that "the demand for family units has been 788, of which of every 10 families served 5 request mobilization of resources and information, 3.5 demand resources for subsistence and 1.5 demand resources for coexistence, home services and inclusion ". Chumillas Martínez has specified that "in terms of benefits, 143 have been processed referring to Basic Insertion Income; 272 periodic grants to families; 286 grants for food delivery; 236 grants for school canteens; 253 dependency proceedings; 22 assistance interventions at home, 12 for minors and family follow-ups, 23 for social inclusion and the homeless, and, lastly, 7 regarding social-health coordination in Covid-19 cases.
" From March 16 to date, the demands are being met through the shifts established in the Social Services Center, a task that they also carry out through telephone service guards on weekends and holidays, in coordination with the Service of 112 and Local Police, to whom the mayor of Social Services has wanted to thank their support. Chumillas recalled that "in a first phase, all group and non-essential activities, such as workshops, seminars, community activities, were closed due to the concentration of people, and in a second phase, the service was readapted with individual, family and community social work ". The councilor explained that "the human resources of the Social Services Center have multiplied, these weeks, their work and effort to provide the demanded social attention and to identify, prevent and address the existing situations of vulnerability." María Dolores Chumillas added that "the work of the Social Services technicians has the support, during these weeks, of the administrative assistants of the Statistics, Ordinances and Notifiers Service, and of the professionals of the Municipal Early Attention Center, to the that we have to thank them for their effort, as well as the Personnel Service for their support in human resource management and the Intervention Service, which is responding agilely to the proposals that we are making.
" Finally, the mayor of Social Services has thanked the work carried out by all the professionals in this area of ??management, who are doing it tirelessly from the first moment, and has insisted that any citizen of the municipality, whether from neighborhoods or districts that need it, you can call any municipal Social Services telephone number, toll free 900 10 79 09 or contact via email centrodeserviciossociales@lorca.es, leaving your information to receive a response. Work done with the most vulnerable people in this health crisis Seniors: An important effort has been made to offer resources at the municipal level supporting families that were previously cared for in day care, or with relatives who are currently confined.
We attend cases urgently, within a period of between one and seven days maximum for the incorporation to the Municipal Home Help Service, Home Telecare or Home Meals, supporting families who have difficulties in caring at this time of their elderly or dependent relatives. Families with economic difficulties due to the loss of work, through economic benefits to cover basic needs such as rent, pharmacy products, cleaning and other necessary, at the municipal level and requesting the Basic Insertion Income benefit.
During these days the granting of emergency aid for basic necessities has been increased and expedited, we have contacted the individuals and families with whom we were intervening and we have had a significant demand for new cases. For minors, by monitoring risk cases and with financial support so that they have adequate food and attention, with financial benefits for the amount of the scholarship that each minor receives from education. Coverage of basic food needs with the food bank's food delivery proposal, through collaboration with Cáritas Interparroquial de Lorca and the Municipal Emergency Service that manage the distribution of food and also the support of the Red Cross for the delivery or transfer. Economic benefits for food purchases in the "MAMBRË" Commissary, managed by Caritas, where families can make purchases in a standardized way. Distribution of food, medicines, bank procedures, exceptionally for cases in confinement for positive in COVID-19, in coordination with 112, local Police and Civil Guard. People passing through Lorca or homeless, in order to carry out the quarantine, the resources of the Municipal Shelter of Passers-by and the 'El Buen Camino' Association are managed. Technical information for the referral and follow-up of cases of child abuse and family life. Socio-sanitary coordination for cases that are discharged from the Hospital and must change their address to pass the quarantine. Direct contact with the residences for older people in the town, where the City Council collaborates with the needs and required actions.
Source: Ayuntamiento de Lorca
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