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The meter reading was suspended to avoid contagions, so no actual consumption was billed, but an estimate equal to that of the same months of the previous year.

Aguas de Lorca is proceeding to adjust the actual consumption made by Lorca in the March and April, when the confinement and the Alarm State derived from Covid-19 prevented a real reading of the meters.Those responsible for the municipal company decided to suspend the readings from March 16 to May 26 to avoid being a vector of contagion for customers, neighbors and employees, within the framework of the strategic measures implemented by the company during the crisis.

During that period of time, the equivalent of what each customer consumed in the same period of 2019 was billed.

Therefore, a billing was made for the estimated and not actual consumption.Once the alarm status has been lifted, the meter reading tasks have been resumed and, with some now real data, we have proceeded to address the regularization of the consumption carried out.According to Antonio Franco, manager of Aguas de Lorca, “this consumption estimation action is addressed under two specific objectives and always in the interest of our clients.

Firstly, in an effort to comply with the state of alarm, avoiding spreading the disease and, secondly, avoiding paralyzing the issuance of invoices, which would have meant the accumulation of volumes ”.All those subscribers who have any questions about their invoice will be given individualized treatment on the telephone number 900,500.

750 Aguas de Lorca, a company that is highly sensitive to cases in which a possible situation of vulnerability may arise, and for This has a social fund, created in 2016.

In addition, it has a series of measures to facilitate the payment of receipts, among which are payment commitments, which set, without interest, the most comfortable terms and amounts for the client, or the request for a payment document that establishes the most appropriate time to pay the receipts.

Source: Aguas de Lorca