Portal de Lorca
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| This measure seeks the most advantageous criterion for the citizen, improving the correct procedure of Aguas de Lorca, a joint venture with the essential objective of supplying water for collective health | The deputy mayor and councilor for Public Companies, Francisco Morales, together with the manager of the mixed company Aguas de Lorca, Antonio Franco, have reported that the City of Lorca will compensate the estimated consumption in the next water bills after the collection works have now finished of real readings through Aguas de Lorca. In the words of the vice mayor "this measure seeks the most advantageous criterion for the citizen, improving the correct procedure of Aguas de Lorca, a joint venture whose main objective is the supply of water in favor of collective health". Francisco Morales has affirmed that "Aguas de Lorca has been providing, without interruption, the water supply and the sewerage and purification service during the State of Alarm decreed this year, always placing sanitary criteria before any other approach.
Collective health it is essential and this obliges us to maintain the essential services provided without interruptions and to avoid being a means of contagion for COVID 19 ". These criteria of operation and prudence have to be combined with a fair management and in favor of the interests of Lorca.
For this reason, the company decided, at a time without recent historical precedence, to make billings based on estimates instead of actual consumption, with the unanimous agreement of its Board of Directors, in which all the companies are also represented.
municipal political groups.
In other words, due to the lack of real readings, the same volume of water was billed as that registered the previous year for that same period.
And this is because taking the readings requires a tour of the buildings, which could have led to incidents in the dissemination of COVID 19. Antonio Franco, manager of Aguas de Lorca, has explained the procedure.
"These estimates were addressed with the sole purpose of avoiding billing all the consumption of the months of confinement in a single receipt issued with the record that the restart of the reading activity would have entailed." After updating the readings, now knowing the consumption actually made and seeing the growth in water consumption experienced in homes in the confinement phase, the Lorca City Council has considered the convenience of, as far as possible and derived from a situation of exceptionality, induce the approach that may suppose the most advantageous possible condition towards the subscribers of the service. Therefore, complemented by the appropriate procedure of Aguas de Lorca, the municipal criterion has been put before it and the appropriate indications will be given in order to linearize the water consumption of these periods between the bills affected by the estimates derived from the state of alarm. "Although, the adjustments will not be especially significant for the majority of the subscribers since the estimated values ??are close to the real ones, it can be said that 90% of the estimated receipts would have a discount of between € 0 and € 5 per affected invoice in the estimation process.
Likewise, for 5% of the receipts affected by the estimate, it could represent between € 3 and € 9 of bonus and, finally, for the rest of cases, approximately 4% of the receipts subject to estimate, they would see subsidies in an amount slightly higher than € 9 per period ". "These compensations will be incorporated as a sum of all the compensated periods at the time that the necessary technical adjustments have been addressed, estimating that they could be collected as of September.
Said compensations will be incorporated, as a sum of all the compensated periods, in one of the next billing periods without the need for subscribers to request it ". Francisco Morales has stated that "from Aguas de Lorca, all those customers of the Water Service who have any doubts about their bill, will be given individualized treatment on the toll-free Customer Service number 900 500 750". To conclude, the deputy mayor and councilor of Public Companies has stated that "the City Council of Lorca and its joint venture are especially sensitive to cases in which a possible situation of vulnerability may arise and for this there is a Social Fund and, additionally, a series of measures to facilitate the payment of the receipts, among which are the payment commitments that set, without interest, the most comfortable terms and amounts for the client, or the request for a payment document that establishes the best time to pay bills.
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Source: Ayuntamiento de Lorca
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