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So far, 50 claims have been filed against this company, which is in the process of bankruptcy and 46 against the financial company with which the credits for the different treatments have been contracted. The Councilor for Consumer Affairs of the Lorca City Council has reported that the Municipal Consumer Information Office of Lorca (OMIC) is providing an information and advice service to those affected by the closure of the DENTIX CLINICS that are currently in a process of bankruptcy. The Councilor for Consumption has detailed that "to date a total of 50 claims have been made against this company at the OMIC" and recalled that "all those affected patients must complain to DENTIX, requesting that in the event of the breach of the contract for the provision of services by the company DENTIX, DENTOESTETIC CENTRO DE SALUD Y ESTETICA SL, consider the dental treatment contract canceled, and on the other, request the delivery of the medical history, as well as the certificate in which it is determined which part of the service has been received ". José Ángel Ponce has also added that "at the moment there are 46 claims that have been filed against the financial company, since in the cases in which the treatment has been financed with a Consumer Credit, art.

29.3 of Law 16 / 2011, of June 24, of consumer credit contracts, which establishes that "the consumer, in addition to being able to exercise the rights that correspond to him against the supplier of the goods or services acquired through a linked credit agreement, may exercise those same rights against the lender ". Ponce Díaz has specified that "in this way those affected, of which from tomorrow, November 26 until next December 1, there are already 13 summoned to claim the claim against the company and another 13 against the financial company, are requesting that the aforementioned financing contract is immediately suspended, paralyzing the collection of the fees corresponding to the financing, until the claim filed against DENTIX is resolved, and in turn, the full refund of the amounts paid in this contract is requested financing, as the corresponding treatment has not been satisfied ". The mayor of Consumer Affairs has indicated that "in this sense, from the Municipal Consumer Information Office it is not recommended that the loans be stopped, because while the resolution of the credit contract is not formalized, the breach of the Obligations contracted with the financial institution does not disappear, and consequently the financial institution may demand compliance with the agreement ". The claim against the financial company is made before the Citizen Attention Service (SAC), which has the obligation to expressly resolve within a maximum period of two months, so that after that date there is no answer or the answer offered is unsatisfactory For your interests, if you wish to continue with your claim through administrative channels, you can file a complaint with the Bank of Spain's Claims Service. Finally, the Councilor for Consumption has recalled that the OMIC offers this free advice and information service to the consumer, due to the health situation it does so by appointment by calling 968466542.

Source: Ayuntamiento de Lorca