Portal de Lorca

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The Department of Commerce encourages to enjoy the magnificent offer of discounts in the establishments of the municipality and puts at the disposal of the consumers an informative decalogue (29/06/2017)

María del Carmen Ruiz: "The collective of merchants of our city stands out for maintaining a high quality offer and commitment to the guarantee. They actively collaborate with the regular supervision that is developed by the municipal technicians."

The Councilor of Commerce in the City of Lorca, María del Carmen Ruiz, has urged Lorca to enjoy the campaign of rebates that starts in the next few hours in the shops of our municipality.

Ruiz Jódar explained that the sales in sales is a commercial practice that constitutes a magnificent opportunity to enjoy the high quality of our commercial fabric at remarkably competitive and attractive prices.

From the City of Lorca we offer to all consumers a decalogue of useful tips to enjoy this period with guarantee, and remember that the collective of merchants of our city stands out for maintaining a high quality offer and commitment to the guarantee of the products.

In fact they actively collaborate with the regular supervision that is developed by the municipal technicians, contributing to the Lorca trade is an example and reference model:

Think about what you need: make lists a good way to avoid impulse buying.

The consumer and user protection regulations establish that the products must have been part of the establishment's usual offer for at least one month and its quality can not differ from that which they had before they were discounted.

Reduced products must show their original price along with the reduction, or clearly indicate the percentage of the reduction.

Some establishments indicate special conditions for purchases in the period of discounts (on the acceptance of the payment with card, the returns, etc.).

If in doubt, ask the head of the establishment.

Keep the ticket or simplified invoice of the purchases, you would need them for any possible claim, change, etc.

After-sales service and warranty application are the same regardless of whether you buy the product during the sales or outside of that period.

If you have a problem during the sales, it is best to act just like at any other time.

In the period of reductions the prices are cut, but never the rights that you have as a consumer: try to reach an arrangement in the trade itself.

If you do not get a friendly settlement, ask for the complaint sheet (you must have them at any facility) and file your complaint.

As far as possible, try to choose establishments adhered to the arbitration system of consumption, which offer more guarantees to the buyer (in case of disagreement will be lent to resolve their differences with the client in a fast and free way).

If problems arise the complaint sheet and go to the OMIC of the City of Lorca (Plaza Virgen de la Amargura next to Popular University, behind the Archaeological Museum).

Source: Ayuntamiento de Lorca

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