Portal de Lorca
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The Councillor for Health and Consumption of Ayuntamiento de Lorca Antonia Lopez, has reported that at the current sales period inspectors have raised only two minutes for breach of the rules that apply to this period.
The Councillor for Health and Consumption of Ayuntamiento de Lorca, Antonia Lopez, reported this morning that in 2010 the Municipal Office of Consumer Information held 167 hearings Consumer Arbitration Board by videoconference, a system that was introduced in June 2009.
Lopez explained that "citizens have this system consisted of judicial mediation between consumers and companies is a guarantee that a consumer has to reduce costs and time in the claims."
On the other hand, the council stressed that "the result of increased inspections in recent years and the continued collaboration of the Regional Union of Traders, during the sales period, which ends in late February, inspectors have detected Two cases of non-compliance, raising the corresponding penalty minutes. "
A nationwide alert of 520 pairs of shoes found in Lorca toxic
The mayor said "thanks to the increased presence of the inspectors of consumption in the street from the city of Lorca detected in 2010 in a multiprice had released more than 520 pairs of shoes without being properly identified and no indicate who the producer or distributor. After analyzing some samples in the laboratories of the National Consumer Institute has been discovered in some units the existence of a toxic product, which has led to a warning of immobilization of these products nationally. "
In addition, technicians of the council have been inspected for the presence of 56 non-conforming product alerts for marketing, most of them have occurred as retail stores, on the immobilization of toys of little economic value in which small pieces could detach and can be ingested by children.
Another significant event, a collaborative effort of the Department of Consumer Affairs and the local police was the location of an establishment for the sale of paintings of some 1,200 liters of solvent and diluent in barrels, which are strictly forbidden by the legislation on flammable residential buildings inhabited by the risk of a possible explosion.
Following this event was scheduled to view other industry where solvents were also found but in smaller quantities.
Increase of 193 inquiries and 154 complaints in 2010
In another vein, Antonia Lopez explained that "in 2010 increased by 193 queries on the OMIC over 2009, reaching the 5,513. Similarly, in the past year increased from 154 complaints, making a total of 930 submitted ".
Prominent among those consulted during the first half of 2010, concerning the closure of the Marsans travel agency and airline Air Comet.
During the second half of the year was seen a significant increase of both reports and complaints, especially with regard to telephone companies, produced mainly by the ups and downs that are made from an operator to another.
Has been noted also an increase in billings for additional charges, especially SMS, calls for TV, ...
Source: Ayuntamiento de Lorca
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