Portal de Lorca
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Consumer Councilmember of the City of Lorca, Antonia Lopez, took stock of the efforts of the Municipal Office of Consumer Information Lorca, OMIC, during the first seven months of the year, between January and July 2012.
The mayor stressed that "we have served since the OMIC 3,174 consultations and 599 consumer complaints Lorca. Questions most requested by consumers Lorca have been those relating to basic supplies."
Thus, in terms of fixed and mobile telephony have managed a total of 536 inquiries and 247 complaints on issues such as low, high portability, penalties and general failure of consideration.
The mayor recommended to Lorca to "be prudent to hire telephone operators offers, it is preferable, make the necessary arrangements in person with a commercial in stores. Also advise consumers to look out for periods of stay and offer sign the contract and only when you agree, staying always with a copy of it. "
As for distance purchases, which have received 60 inquiries and 14 complaints, Lopez has recommended "read in full the contracts and terms of withdrawal and check the merchandise upon receipt."
Banking products as non-voting shares, fees, time deposits, mortgages or defaults have generated 158 inquiries and 40 complaints.
Lopez notes that the advice from those concerned is OMIC "study well the information about the voting shares in the sense of using created platforms for the resolution of these issues to join the interests of other stakeholders and make joint claims ".
In the negotiations relating to gas, OMIC has received so far this year 101 inquiries and 37 complaints.
The mayor has recommended that "check your installation with the company you call. If you want to know if the installation company is licensed, contact the Department of Industry."
Other areas of special incidence among consumers have been about Lorca internet (high and low, cover, failure of performance with 121 inquiries and 51 complaints, electricity (cuts, billing, marketing changes) with 123 inquiries and 20 complaints and insurance ( coverage, cancellations, direct debits) with 133 inquiries and 23 complaints.
Lopez said that "the majority of complaints were resolved through consumer arbitration, given that most operators are subject to this system of conflict resolution. The City is working with the Autonomous Community of Murcia and arbitrations are conducted weekly by videoconference from the Department of Health. "
As of July 31 were held 70 video of this nature.
Source: Ayuntamiento de Lorca
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